Vacation rental management FAQ

A vacation rental manager can handle listings, bookings, guest communication, bookkeeping, and maintenance coordination.

We manage your listing, rates, reservations, and guest messages. We coordinate housekeeping and maintenance, help with licensing, and send monthly owner statements.

Haus manages homes across the Hudson Valley and Catskills, from Saugerties and Woodstock to Kerhonkson, Windham and Old Chatham, and we are now taking on homes in the Berkshires.

We manage vacation rentals ranging from cabins to farmhouses.

Read reviews from Haus guests and owners on our reviews page.

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Most properties can be listed within 3-4 weeks, depending on the home and how close to "rent-ready" it is.

Ensure home systems and amenities are in good working order, declutter and depersonalize, stock the home with essential inventory items, empty the fridge of personal items, and tidy up to be ready for our cleaning team to do a deep clean and stage for guests. We provide a detailed list of supplies to help guide you but it's standard items you likely already have: linens, kitchen/cooking items, safety equipment, and consumable supplies (toiletries, etc.).

Haus will create an inventory list and manage supplies as needed. Owners are responsible for the cost of consumables and supplies.

No, we don't require a fancy brand of linens, however, we suggest white non-microfiber sheets. Microfiber is great at trapping hair and debris and should be avoided. Sateen, cotton, linen, percale are all good options.

Email hello@str.haus for our latest stocklist detailing the minimum required inventory.

We can help set up the home and bring in design professionals if needed. You decide how to present your home to guests.

It depends on your town's regulations. Check with the local building department for specific requirements and to request an application. Depending on the location, we may be able to help point you to the current regulations.

Yes, we can guide you through the permitting process and inspections as required.

Standard homeowners insurance may exclude short-term rental use. Ask your insurance agent to confirm property and liability coverage for guest stays, owner stays, and time between bookings. Booking platforms offer separate programs for eligible stays. You still need your own short-term rental coverage.

How the insurance and protection layers work

Yes, Haus carries general and professional liability insurance.

Ask your tax adviser which registration, collection, and filing requirements apply to your home and booking channels.

We charge 25% of the rent your home collects after guest-paid taxes and platform fees, a monthly property management fee of $250 to $400 depending on home size, and a one-time onboarding fee of $1,500. Owners also pay for repairs, maintenance, utilities, and supplies.

See the full fee schedule

Guests pay a cleaning fee for their stay. Owners pay for cleaning after their own stays. We coordinate a deep clean before the first guest stay and as needed afterward.

We write and update your listing and review how it performs.

We start with Airbnb and may add other booking channels as the listing gets established.

Rates can change daily as bookings and demand change, within the price limits for your home.

How we set rates

You get a monthly statement with rental activity and expenses. Ask us if you'd like a report on listing performance.

Our guest support team answers questions before arrival and during the stay. We coordinate help when a guest has a problem with the home.

We send check-in information, a guide to the home, and a way to reach guest support.

Each home has a guidebook with instructions for the property and suggestions for nearby restaurants and things to do.

Guest screening depends on how the stay is booked.

We are available to guests via the platform app, phone, and text.

Haus coordinates guest check-in and manages access for each stay.

We can set a pet policy for your listing. We handle assistance-animal requests separately under the rules that apply to the stay.

We adapt the house rules to the home. Tell us which rules you'd like guests to follow.

We coordinate cleaning and maintenance between stays so the home is ready when guests arrive.

We arrange laundry as part of turnover cleaning.

We coordinate repairs and maintenance, including pool care, hot tub maintenance, and landscaping. We can work with your existing vendors or bring in others.

We handle propane refills as needed.

We arrange regular trash pickup.

You can reach the owner team by email or text with questions about your home, bookings, or monthly statement.

You can reserve an owner stay through your portal on dates without confirmed guest reservations. We ask you to make your home available to rent at least 180 nights a year.

We document guest damage and pursue eligible claims of $200 or more. A $150 administration fee comes out of any recovery. You pay the fee only if we recover money.

How the insurance and protection layers work

The agreement runs two years from your first booking and renews annually. Either party can end it with 60 days' written notice. If you end the agreement, our management fee still applies to confirmed reservations. If you end it in the first 12 months, a $2,500 early termination fee also applies.